Terms and Conditions 

Effective Date: 16 October 2025

Welcome to Thaapi Clean (“we,” “our,” or “us”). By using our website or services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

Services

Thaapi Clean provides professional laundry, dry cleaning, ironing, and related services for individuals, hotels, and corporate clients. All services are subject to availability and applicable terms mentioned during booking. 

Booking and Orders 

• You can place orders via our website, phone, or authorized service channels.
  
  

• All information provided during booking must be accurate and complete.
  
  

• We reserve the right to accept or reject any booking at our discretion.

Pricing and Payments 

• All service prices are clearly mentioned on the Services page and are subject to change without prior notice.
  
  

• Payments can be made online, via cash on delivery, or through authorized payment methods.
  
  

• Failure to complete payment may result in cancellation of your order.

Pickup and Delivery 

• Free pickup and delivery are available for orders above the specified minimum amount.
  
  

• Delivery timelines are estimates and may vary due to traffic, weather, or other unforeseen circumstances.
  
  

• Customers must provide correct addresses and contact details to ensure timely service.

Service Quality 

• We strive to provide high-quality laundry and cleaning services.
  
  

• While we take utmost care, Thaapi Clean is not responsible for damage due to pre-existing conditions, delicate fabrics, or special materials unless explicitly agreed upon.
  
  

• Any service complaints must be reported within 24 hours of delivery for resolution.

Cancellation and Refund 

• Orders can be canceled before pickup; cancellation charges may apply as per our Refund and Returns Policy.
  
  

• Refunds, if applicable, will be processed according to the policy mentioned on our website.

Customer Responsibilities 

• Customers must ensure all items are properly labeled and free from hazardous materials.
  
  

• Customers must notify us of any special care instructions for garments or items requiring attention.

Limitation of Liability 

• Thaapi Clean is not liable for indirect, incidental, or consequential damages arising from the use of our services.
  
  

• Our maximum liability for any claim related to lost, damaged, or mishandled items will not exceed the amount paid for the service.

Intellectual Property 

• All content on our website, including text, images, logos, and designs, is owned by Thaapi Clean and protected by applicable intellectual property laws.
  
  

• Users may not reproduce, distribute, or use content without our written permission.

Governing Law 

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the jurisdiction of the courts in New Delhi. 

Changes to Terms 

Thaapi Clean reserves the right to update or modify these Terms and Conditions at any time. The latest version will be posted on our website with the effective date.

Contact Us 

For any questions regarding these Terms and Conditions, please contact us:

Thaapi Clean

Address: K-275, Gali No. 2, Near ‘Pani Ki Bore’, Mahipalpur Extn., New Delhi – 110037

Phone: +91-9266897973, +91-9540264789

Email: [Your official email here]